Refund Policy

Last updated: 12 June 2026

1. Overview

Pearl Client offers a virtual currency called Pearl Coins, which can be used to purchase digital cosmetic items such as capes within the Software. Because Pearl Coins and the items purchased with them are digital goods that are consumed immediately upon delivery, refunds are generally not available — except in the limited circumstances described in this policy.

Purchases of Pearl Coins are processed by Paddle.com Market Limited, acting as the Merchant of Record. This means Paddle handles your payment and may also handle certain refund requests directly. Paddle's own refund terms may also apply.

2. Eligibility for a Refund

You may be eligible for a refund of a Pearl Coin purchase in the following circumstances:

• Duplicate charge: You were charged more than once for the same transaction due to a technical error.
• Coins not delivered: You completed a purchase but your Pearl Coin balance was not credited within a reasonable timeframe (typically 15 minutes) and the issue could not be resolved by our support team.
• Unauthorised purchase: You have evidence that a purchase was made without your knowledge or consent, and you report it to us promptly.
• Statutory rights: You have a right to a refund under applicable consumer protection laws in your jurisdiction that cannot be excluded by contract.

Refund requests must be submitted within 14 days of the original purchase date.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• You changed your mind after purchasing Pearl Coins.
• You spent Pearl Coins on a cosmetic item and no longer want that item.
• Your account was suspended or terminated due to a violation of our Terms of Service.
• You claim dissatisfaction with a cosmetic item after it has been applied to your account.
• More than 14 days have passed since the purchase date.

4. How to Request a Refund

To request a refund, please contact us at support@pearlclient.com with the following information:

• Your Minecraft username.
• The date and approximate time of the purchase.
• The amount charged and the number of Pearl Coins purchased.
• A brief description of the reason for your refund request.
• Any supporting evidence, such as a payment receipt or screenshot.

We will review your request and respond within 5 business days. If your refund is approved, it will be processed via the original payment method. The time it takes for the funds to appear in your account depends on your bank or payment provider.

5. Chargebacks

If you initiate a chargeback with your bank or card provider without first contacting us, we reserve the right to suspend your Pearl Client account pending investigation. We encourage you to reach out to our support team first — most issues can be resolved quickly without the need for a chargeback.

6. Paddle's Role

Because Paddle acts as the Merchant of Record for Pearl Coin purchases, some refund requests may be handled directly by Paddle in accordance with their policies. If Paddle processes your refund, your Pearl Coin balance will be adjusted accordingly. We work closely with Paddle to ensure refund outcomes are fair and consistent with this policy.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of Pearl Client after any changes constitutes your acceptance of the revised policy.

8. Contact

If you have questions about this Refund Policy or want to submit a refund request, please reach out at support@pearlclient.com.

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See also: Terms of Service · Privacy Policy